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UNIQUE
BORA ÖZKENT
In his book, Bora Özkent, a specialized trainer and
consultant on management of entrepreneurship and
customer experience, shares with you the concept
of “Management of Customer Experience” to make
you unique in your customers’ eyes. He tells with
examples what it means to engrave good memories
to the minds and hearts of your customers and
provides you with a comprehensive action plan.
Publisher: Elma Publishing
Publishing Date: April 2012
ISBN: 978-605-5286-03-3
Number of Pages: 200
Dimension: 13,5 x 21 cm
63 Printing: Single color
Business and Management Series
